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Command Post 3000
SDS Company SDS Accounting SDS Commander SDS Dispatch SDS Employee Management SDS Flat Rate SDS Inventory SDS Lead Tracking SDS Reports SDS Drill Down

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" I use Command Post 3000 as my master dispatcher, because it automatically dispatches and controls my men in the field better than any human can do. It can analyze hundreds of waiting calls and assign them to dozens of mechanics in a matter of seconds, achieving the lowest possible mileage on our trucks while enforcing criteria like time of day, call complexity, priority, preferred mechanics, and whether mechanics leave from home or office. I'm instantly alerted to mechanics taking longer than expected on job sites, and can make appropriate adjustments on the fly. Mechanic productivity tracking is so comprehensive, I know exactly who is affecting our bottom line, and why. This level of control isn't limited to individuals, but extends to entire departments.

I configure and create my own flat rate books in-house with Command Post 3000, but that's just the beginning. It's so well integrated, I simply key in the flat rate job numbers to generate invoices and simultaneously adjust inventories in the proper locations. Seamless, error-free operation is the result. "

 

SDS Dispatch Screen 1
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The service manager gets to pick which dispatchers control which mechanics, and this can be spread out over a metropolitan area covering multiple counties — even multiple states! He can make on-the-fly adjustments as he sees fit, based on how the situation in the field is developing. Command Post 3000's "tardy alert" system let's him know when mechanics have run over their estimated times on the job site. The service manager assesses the situation and formulates one of three conclusions: (1) the mechanic's reason for running over is legitimate, (2) the mechanic's reason for running over is not legitimate, or (3) the time estimate for that job type has proven to be too optimistic, and should be increased to a more realistic level. You get advance warning about (3), of course, since the program tracks average compliance with estimates in order to weed out unrealistic ones.
SDS Dispatch Screen 1
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Command Post 3000 automatically tracks tasks that haven't been done yet, but need to be. You set the interval between alarms, and the appropriate users will have a yellow follow-up window pop-up on their screens letting them know what items are in danger of falling through the cracks. If the user decides to ignore the follow-up warning, that fact is logged with a date and time stamp and the user's name. This system prevents time-sensitive items from being overlooked — and holds users accountable who ignore those items. Customer service AND user responsibility gets a shot in the arm.

SDS Dispatch Screen 2
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Since the movements of your mechanics between jobs is tracked in detail, you are able to maintain much higher accountability in your department. The key to profitability is control, and intelligent control requires intimate knowledge of what you're controlling. Command Post 3000 provides BOTH control and knowledge, meaning that the service manager's task no longer requires guess-work or "management voodoo."
SDS Commander
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The automated dispatching system grows with your business. As the service manager learns how to optimize the system to best match his company's approach to running the service department, the better Command Post 3000 understands how to "read the service manager's mind."
SDS Command Post 3000 Commander
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An army travels on its stomach, but a service team delivers both human expertise AND inventory parts to customer sites. The integrated inventory system ensures that the right parts are on the right trucks heading to the right sites, and flags non-compliance.
SDS Command Post 3000 Mechanic's Flat Rate Book
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The Flat Rate and Time & Material systems further simplify the service manager's job. He can generate new jobs for the system and incorporate them into his daily business routine — the ultimate shortcut! See the Flat Rate part of this website for a closer look.
SDS Command Post 3000: Customer Screen
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The Command Post 3000 customer window provides complete command and control of your customer information and progress reporting at the touch of a key. It lists the nearest mechanics by mileage and time of nearest approach to the customer you're currently viewing. Most of the details of the site's service history information are right in front of you to consult while you're speaking with your customer. You're no more than one click away from seeing his service contract history, installed equipment information, and accounts receivable information. The dispatcher knows the aged receivables status prior to sending mechanics to the site. The system controls lead tracking on all your customers.
SDS Command Post 3000: Customer Screen
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Command Post 3000 provides the dispatcher with the ability to walk a mechanic through difficult routes to customer locations using accurate drive directions and displays map routes from one customer to another. The system automatically fills in page and grid coordinates for any map used by your company. You can zoom in and zoom out and scroll the map in any direction for enhanced control dispatch control. In combination with its powerful automatic dispatching and the real-time "closest mechanics" lists, Command Post 3000 improves dispatching efficiency by 20%-30% efficiency over competitive systems.
SDS Command Post 3000 Customer Equipment
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Getting a handle on warranty status and equipment aging is the key to tracking future leads and potential service calls during slow seasons.You have a complete listing on your customers' installed equipment, which is critical during ordering of material or parts for your them. You can save them money and increase your sales. The system allows you to insert pictures of the installed equipment as a historic record of its condition, which defuses heated fingerpointing as to the original state of the equipment.
SDS Command Post 3000 Customer Service Contracts
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The heart of any service business is promoting and maintaining customer relations through maintenance contracts, which ensure a steady service load for mechanics. Command Post 3000 is designed to allow the service manager to track maintenance contract obligations by giving him what he needs to know about when the service is due, with followup alerts to target contracts that have not been completed in a reasonable time from their scheduled date. This tool not only allows the service manager to maintain evenly balanced workloads for his mechanics, but it also gives him potential TELEMARKETING information for increasing sales while allowing the sales department to contact customers concerning additional add-on accessories for their existing systems.
SDS Command Post 3000 Find Customer Screen
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When you click Add Call while viewing a customer file, you reach the Service Call window, which is probably the most critical window for your service and installation departments. The five dropdown windows break out the call according to company-specific criteria — and then separately tracks the calls under each heading that you define.This provides an extensive and detailed breakdown in your accounting department, while showing management precisely how profitable each individual function of your company really is. The "nearest mechanics" listing is included, as well as a preferred mechanics listing (which the automatic dispatching system will enforce). Calls are identified by time of day, priority, complexity, existence & expiration dates of maintenance contracts, and expandable notes. Freon reporting starts here and then routes to the employee's productivity report. Created calls instantly appear on the customer windows with current status, so you don't have to drill down here to know what's going on.
SDS Command Post 3000 Inventory Organization
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This isn't a "flat" inventory system, but a "hierarchical" system (one broken down into categories, subcategories, and so forth). Each level of the inventory has its own color code, so you ALWAYS know immediately which level you're working on. When you delete a level, you get instant feedback concerning how many items under that level will also be deleted (not to mention all affected levels turning a bright warning red). This is the core of the inventory system: an organizational structure that meets the demands of inventories containing a hundred parts, or a million parts. Navigation, and selecting inventory, is simplified ten times over with this approach. Is the picture of the inventory in the window too small to see the details? Double-click it to make it fill the screen with a high-resolution image of the item!
SDS Command Post 3000 Inventory: Purchase Order Parts Inventory Control
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All inventory items enter the system via a purchase order. (The only exception to this rule is during the initial installation and set-up of Command Post 3000, when the status quo inventory is prepared.) The purchase order even looks like a purchase order. Clicking on a line item reveals its full hierarchical breakdown. Adding line items is as easy as tabbing through the levels to the desired part in seconds. Taxation can be global (for the all line items) or line-item specific (when taxable and non-taxable items are mixed on the same purchase order).
SDS Command Post 3000 Inventory: Purchase Order Receiving Control
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This purchase order (notice the red letter "E" behind the P.O. number to show its revision level) is being used in Receiving Mode to track what has arrived on the warehouse dock and specify (1) how many of each ordered item arrived, (2) how many didn't, (3) record serial numbers if relevant, (4) specify which location they are to be routed to if not the main receiving floor. All irregularities are recorded and reported, and missed deadlines and no-ships flagged as they arise. Receiving is as simple as scrolling down all the line items and keying either (A) for all received, (N) for none received, or (S) for some received followed by the quantity actually received. The red tracking "cursor" scrolls instantly up and down the purchase order line items, giving a magnified "window view" of the ordered items line by line.
SDS Command Post 3000 Inventory: Purchase Order Locations Control
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Select a part and get the full story on it: how many of it are on hand and in which locations, how many are on order, on back-order, which service orders the items are to be applied to, plus a fully-detailed history of the part. Double-click on any item in any list to instantly pull up the relevant purchase order or service order.
SDS Command Post 3000 Inventory:  Purchase Order Locations Control
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By moving the mouse over the word "Locations" in the previous screen, you instantly bring up the Locations Control Module which permits you to create and delete locations (as general as "Warehouse 1" or as specific as "Glove Compartment of Truck No. 4") and transfer inventory (in whole or in part) from one location to another in one easy step. When you enable Serial Number tracking, you can specify which serialized items are being moved from location to location (e.g., from warehouse to, say, the left side of truck number 2). The flat rate and time & material systems automatically deduct items from the inventory, creating reports on the fly.
SDS Command Post 3000 Inventory Screen
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Part tracking is done at two levels: the basics (how many on order, how much do they cost, where is my stock located currently, what's backordered, what service orders do the parts go with) and action logging (who changed the P.O. from 7 to 9 items on the 3rd of March, and when did he do it? how many parts were transferred from receiving to truck number three on May 12, and by whom?) Every action that affects inventory is logged, and that log file for each part is, like everything else in Command Post 3000, at your fingertips. Doing inventory properly means imposing accountability, and this system delivers accountability in spades.
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