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Command Post 3000
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"I oversee operations being run by my subordinates, which means I need to see things through their eyes to be an effective, impartial manager. How does Command Post 3000 tie me in to the critical heartlines of our business?"
SDS Flash Substitute
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The general manager can have the same system rights as the owner, if the owner authorizes it, including the flash screen. See the list of features below this paragraph if you haven't already looked at the Owner's screen list. The general manager has the right to review all of the follow-up, which comes up automatically for him, focusing his attention on all pressing action items that must be dealt with and allowing him to parcel out tasks at his discretion. The Follow-Up system is the heart of the service and construction industry. This allows you to maintain a positive, cordial relationship with your customers because they're always aware of your company's responsiveness to their needs. Follow-up work does not fall through the cracks with this system.
SDS Command Post 3000 Commander Status
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In every contracting business, one of the most difficult decisions that an owner makes is how to spend his money. For instance, how much cash do I have to put down on a vehicle? Can I safely act when an opportunity pops up to buy in bulk? Where do I stand financially today? It is critical to understand your accounts payable and accounts receivable landscape, and to know at a flash exactly where your company stands that minute. Command Post 3000's approach is every owner's or manager's dream. Decisions will be based on accurate figures because this system informs you concerning the number of calls that came in today, the number of checks written, and the payables that are owed. The owner can control every aspect of his computer system while barring access to unauthorized users poking around in the system. Command Post 3000 leaves no part of your business in the dark.

SDS Dispatch Screen 1
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Employee productivity needs to be measured objectively, and not left to biased (and inaccurate) assessment. All relevant factors of a technician's performance are brought together in one place, and can be printed out in report form (where it becomes a powerful tool in your hands to ensure the right people are being commended or corrected). Too many call backs? Command Post 3000 tells you exactly how many a technician had for that month, quarter, or year. Average travel speed much slower than his co-workers? A good indication that he's doing something other than getting to the next job site with your trucks. This is one of the most valuable reports included in the Command Post 3000 system, empowering you to get to the bottom of a problem, correct it, and make sure it stays corrected.
SDS Dispatch Screen 1
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Command Post 3000 uses powerful color-coding to track technician performance in each job category. You'll notice that this screen differs from the one above: the rectangles along the bottom are colored differently. Orange signifies a warning condition, while Red signifies a serious situation. The jobs the mechanic did that created his rating appear on the bottom list, and can be double-clicked to bring them on-screen to double-check what's going on. Mitigating factors might exonerate the technician — or maybe not! But you know instantly when performance is not meeting expectations.
SDS Dispatch Screen 1
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Command Post 3000 automatically tracks tasks that haven't been done yet, but need to be. You set the interval between alarms, and the appropriate users will have a yellow follow-up window pop-up on their screens letting them know what items are in danger of falling through the cracks. If the user decides to ignore the follow-up warning, that fact is logged with a date and time stamp and the user's name. This system prevents time-sensitive items from being overlooked — and holds users accountable who ignore those items. Customer service AND user responsibility gets a shot in the arm.

SDS Dispatch Screen 2
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Of course, you can always see what your dispatchers are tracking on their dispatch boards, since you can keep your eye on how they're doing. You'll be able to assign leads to the appropriate sales personnel if that's a decision the owner has delegated to you; otherwise, that task would likely fall to your sales manager.
SDS Command Post 3000 Flat Rate Global HVAC Percentage Change
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Your Flat Rate sales book gives you immediate costing of every job as soon as it is completed. These costs are developed by you so you predetermine the percentages of overhead and profit you're looking to get. The Flat Rate salesman's book gives your salesmen the tools to sell at YOUR price. You have the power to adjust your rates to respond to seasonal or economic conditions to maximize profit.
SDS Command Post 3000: Customer Screen
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The Command Post 3000 customer window provides complete command and control of your customer information and progress reporting at the touch of a key. It lists the nearest mechanics by mileage and time of nearest approach to the customer you're currently viewing. Most of the details of the site's service history information are right in front of you to consult while you're speaking with your customer. You're no more than one click away from seeing his service contract history, installed equipment information, and accounts receivable information. The dispatcher knows the aged receivables status prior to sending mechanics to the site. The system controls lead tracking on all your customers.
SDS Command Post 3000: Customer Screen
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Command Post 3000 provides the dispatcher with the ability to walk a mechanic through difficult routes to customer locations using accurate drive directions and displays map routes from one customer to another. The system automatically fills in page and grid coordinates for any map used by your company. You can zoom in and zoom out and scroll the map in any direction for enhanced control dispatch control. In combination with its powerful automatic dispatching and the real-time "closest mechanics" lists, Command Post 3000 improves dispatching efficiency by 20%-30% efficiency over competitive systems.
SDS Command Post 3000 Customer Equipment
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Getting a handle on warranty status and equipment aging is the key to tracking future leads and potential service calls during slow seasons.You have a complete listing on your customers' installed equipment, which is critical during ordering of material or parts for your them. You can save them money and increase your sales. The system allows you to insert pictures of the installed equipment as a historic record of its condition, which defuses heated fingerpointing as to the original state of the equipment.
SDS Command Post 3000 Customer Accounts Receivables
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Command Post 3000 automatically links the Time & Material book and the Flat Rate books to accounting. By adding the Flat Rate job number, Time code or Material code to a call, the system updates accounts receivable while simultaneously preparing an invoice, which all happens in less than a minute. Accounts receivable are handled for you, in the background, by Command Post 3000. This is no redundant data entry required, because it uses the information received from the mechanic as he returns to the office with his service order — or even before (by cell phone, laptop, or PDA!). Complete integration frees up time for your staff to do the necessary things that never seem to get done because of extensive and redundant manual data entry that could have been prevented.
SDS Command Post 3000 Find Customer Screen
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When you click Add Call while viewing a customer file, you reach the Service Call window, which is probably the most critical window for your service and installation departments. The five dropdown windows break out the call according to company-specific criteria — and then separately tracks the calls under each heading that you define.This provides an extensive and detailed breakdown in your accounting department, while showing management precisely how profitable each individual function of your company really is. The "nearest mechanics" listing is included, as well as a preferred mechanics listing (which the automatic dispatching system will enforce). Calls are identified by time of day, priority, complexity, existence & expiration dates of maintenance contracts, and expandable notes. Freon reporting starts here and then routes to the employee's productivity report. Created calls instantly appear on the customer windows with current status, so you don't have to drill down here to know what's going on.

SDS Command Post 3000 Install Contract Screen
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With most installation companies, getting costing and sales commissions paid on a timely basis is hampered by the lack or tardiness of material coming in from the field, coupled with poor communication between salespeople, the office, and the field staff. Tracking begins in the salesman's flat rate book, which generates the estimate and the breakdown for the system. All material is printed and relayed to the construction manager with a complete inventory and equipment breakdown. A flat rate job number is assigned to every new system, which is then pulled from existing jobs and tweaked to meet the needs of that individual customer. Using the job number permits immediate costing, which pays the salesman, pays the mechanics, pulls stock from inventory, and gives the owner an immediate breakdown of profit. You often encounter jobs you regretted taking on, but with this system that should only happen once, because it can identify and eliminate jobs that aren't costed properly, while preventing your salesmen from being either underpaid or overpaid. This only scratches the surface of how Command Post 3000 puts control back in your hands.

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