System Requirements
     See a Demo
     Contact Us
     About SDS
     Accounts Payable
     Accounts Receivable
     Time and Material
     Mechanic's Flat Rate
     Mechanic's Installation
     Salesman's Book
Command Post 3000
SDS Company SDS Accounting SDS Commander SDS Dispatch SDS Employee Management SDS Flat Rate SDS Inventory SDS Lead Tracking SDS Reports SDS Drill Down

(Click to Return to Home Page)
"I can create dispatch windows for different geographical areas of any size or shape that I define, and they can even overlap other dispatchers' areas if needed. I see only the calls I need to deal with, with the proper set of mechanics assigned to me. As new calls come in, I know instantly who the closest mechanics are or will be, and also see the client history as well. This takes the pressure off me by putting the right kind of information at my fingertips exactly when I need it."
SDS Command Post 3000: Customer Screen
(Click to Enlarge)
The Command Post 3000 customer window provides complete command and control of your customer information and progress reporting at the touch of a key. It lists the nearest mechanics by mileage and time of nearest approach to the customer you're currently viewing. Most of the details of the site's service history information are right in front of you to consult while you're speaking with your customer. You're no more than one click away from seeing his service contract history, installed equipment information, and accounts receivable information. The dispatcher knows the aged receivables status prior to sending mechanics to the site. The system controls lead tracking on all your customers.
SDS Command Post 3000: Customer Screen
(Click to Enlarge)
Command Post 3000 provides the dispatcher with the ability to walk a mechanic through difficult routes to customer locations using accurate drive directions and displays map routes from one customer to another. The system automatically fills in page and grid coordinates for any map used by your company. You can zoom in and zoom out and scroll the map in any direction for enhanced control dispatch control. In combination with its powerful automatic dispatching and the real-time "closest mechanics" lists, Command Post 3000 improves dispatching efficiency by 20%-30% efficiency over competitive systems.
SDS Command Post 3000 Customer Equipment
(Click to Enlarge)
Getting a handle on warranty status and equipment aging is the key to tracking future leads and potential service calls during slow seasons.You have a complete listing on your customers' installed equipment, which is critical during ordering of material or parts for your them. You can save them money and increase your sales. The system allows you to insert pictures of the installed equipment as a historic record of its condition, which defuses heated fingerpointing as to the original state of the equipment.
SDS Command Post 3000 Customer Service Contracts
(Click to Enlarge)

The heart of any service business is promoting and maintaining customer relations through maintenance contracts, which ensure a steady service load for mechanics. Command Post 3000 is designed to allow the service manager to track maintenance contract obligations by giving him what he needs to know about when the service is due, with followup alerts to target contracts that have not been completed in a reasonable time from their scheduled date. This tool not only allows the service manager to maintain evenly balanced workloads for his mechanics, but it also gives him potential TELEMARKETING information for increasing sales while allowing the sales department to contact customers concerning additional add-on accessories for their existing systems.

SDS Command Post 3000 Customer Accounts Receivables
(Click to Enlarge)

Command Post 3000 automatically links the Time & Material book and the Flat Rate books to accounting. By adding the Flat Rate job number, Time code or Material code to a call, the system updates accounts receivable while simultaneously preparing an invoice, which all happens in less than a minute. Accounts receivable are handled for you, in the background, by Command Post 3000. This is no redundant data entry required, because it uses the information received from the mechanic as he returns to the office with his service order — or even before (by cell phone, laptop, or PDA!). Complete integration frees up time for your staff to do the necessary things that never seem to get done because of extensive and redundant manual data entry that could have been prevented.

SDS Command Post 3000 Find Customer Screen
(Click to Enlarge)

Command Post 3000 provides arguably the fastest customer lookup system on the market. It boasts an extensive lightning-fast search routine to bring customers up using any reasonable scrap of information you have to find them. Users can pull up customers within a second or two from a standing start (yes, that fast!). This is where you start the process of working on a customer's file. The benefits for customer relations (no longer having to say, "my computer is slow, you'll have to wait a bit") are immeasurable.

SDS Command Post 3000 Find Customer Screen
(Click to Enlarge)

When you click Add Call while viewing a customer file, you reach the Service Call window, which is probably the most critical window for your service and installation departments. The five dropdown windows break out the call according to company-specific criteria — and then separately tracks the calls under each heading that you define.This provides an extensive and detailed breakdown in your accounting department, while showing management precisely how profitable each individual function of your company really is. The "nearest mechanics" listing is included, as well as a preferred mechanics listing (which the automatic dispatching system will enforce). Calls are identified by time of day, priority, complexity, existence & expiration dates of maintenance contracts, and expandable notes. Freon reporting starts here and then routes to the employee's productivity report. Created calls instantly appear on the customer windows with current status, so you don't have to drill down here to know what's going on.

SDS Dispatch Screen 1
(Click to Enlarge)
Dispatching is the heart of SDS. The left quarter of the screen organizes calls by morning, afternoon, all day, and Service Contract calls. The vertical column to the right represents technician tag boards that stretch or squeeze to put as many technicians on screen as I need. When I drag the name of a call from the left most column over the technician columns, the top horizontal window provides instant feedback telling me the start time I will get when I drop the call onto the column. The call is represented by a rectangles that are the width of a technician's column and the height of a job's duration. The bottom of the screen permits control of the scheduling date without limitation.
SDS Dispatch Screen 2
(Click to Enlarge)
This screen shows a number of jobs scheduled for the day, but not as yet dispatched. Each light purple box provides customer name, city and a small scrollable time duration window. When my cursor is moved over a customer's call, the complete info for that call instantly fills the bottom quarter of the screen. Dispatching can be controlled manually by double clicking the name of the technician who is going into action.
SDS Commander
(Click to Enlarge)
Dispatch configuration can be as simple or elaborate as I need it. My service manager can quickly build as many custom dispatch configurations as our department needs, incorporating multiple dispatchers, job types, departments, employee sets, and even defining and assigning geographic regions to dispatchers like myself. To the left is a map of Austin, with the northwest region that I control shown in red. Each square represents a map page from one of several major map suppliers. My service manager can adjust which map pages belong to each region, add or remove regions or reshape them to suit his needs, all with a click of the mouse.
SDS Command Post 3000 Commander
(Click to Enlarge)
Here you can see how my service manager has overlapped our southwest and southeast regions — the darker red shows the region of overlap at an instant. Overlapping regions has several benefits, the most obvious being that the automated dispatching system gets a performance boost and provides even better travel routes when regions have a bit of overlap between them. The overlap gives Command Post 3000 the flexibility to generate more mileage-efficient routes for mechanics who are near a call that is located just outside their normal region. Smart dispatching by region means setting up overlaps like this, which take only seconds to create inside the Commander Module of Command Post 3000.
© 2010 Service Dispatch Systems, Inc. All Rights Reserved.