About SDS
     Contact Us
     See a Demo
    Events
    News
     Employment
     System Requirements
     Home
     Accounts Payable
     Accounts Receivable
     Check Register
     General Ledger
     Time and Material
     Mechanic's Flat Rate
     Mechanic's Installation
     Salesman's Book
     Estimating
Home Command Post 3000
SDS Company SDS Accounting SDS Commander SDS Dispatch SDS Employee Management SDS Flat Rate SDS Inventory SDS Lead Tracking SDS Reports SDS Drill Down
SDS Girl

Dispatch

The Command Post 3000 dispatching module provides both manual and automated dispatching. The letter-simple drag-and-drop dispatching engine defies the industry scuttlebutt that a powerhouse system is hard to learn or use. We designed the power in to make it easy to use, and instant feedback lets you know exactly what you’re doing at all times.

SDS Command Post 3000: Customer Screen
(Click to Enlarge)

The Command Post 3000 customer window lists the nearest mechanics by mileage and time of nearest approach to the current customer. The site's service history is right in front of you while you're speaking with your customer.

SDS Command Post 3000 Customer Map Info
(Click to Enlarge)

Command Post 3000 provides accurate drive directions and route maps from one customer to another using the optional routing module. Zoom in and out and scroll the map in any direction for enhanced control. Automatic dispatching and the real-time "closest mechanics" lists improve dispatching efficiency by 20%-30% efficiency over competitive systems.

SDS Dispatch Screen 1
(Click to Enlarge)

Command Post 3000 automatically tracks your task list. You set the interval between alarms, and the appropriate users will have a yellow follow-up window pop-up on their screens letting them know what items are in danger of falling through the cracks. This system prevents time-sensitive items from being overlooked — and holds users accountable who ignore those items.

SDS Command Post 3000 Customer Equipment
(Click to Enlarge)

Warranty status and equipment aging are the key to tracking future leads and potential service calls during slow seasons.Your complete listing of customers' installed equipment is critical during ordering of material or parts. You can save them money and increase your sales. Insert pictures of the installed equipment as a historic record of its condition, defusing heated fingerpointing about the original state of the equipment.

SDS Command Post 3000 Customer Service Contracts
(Click to Enlarge)

Command Post 3000 tracks maintenance contract obligations, with followup alerts to target contracts that have not been completed in a reasonable time from their scheduled date. This tool not only allows the service manager to maintain evenly balanced workloads for his mechanics, it provides potential TELEMARKETING information for the sales department to work with.

SDS Command Post 3000 Customer Accounts Receivables
(Click to Enlarge)

Command Post 3000 automatically links the Time & Material book and the Flat Rate books to accounting. By adding the Flat Rate job number, Time code or Material code to a call, the system updates accounts receivable while simultaneously preparing an invoice. Accounts receivable are handled for you, in the background -- no redundant data entry required.

SDS Command Post 3000 Find Customer Screen
(Click to Enlarge)

Command Post 3000 boasts an extensive lightning-fast search routine to bring customers up within a second or two from a standing start (yes, it's that fast!). The benefits for customer relations (no more "my computer is slow, please bear with me") are clear.

SDS Command Post 3000 Find Customer Screen
(Click to Enlarge)

The Service Call window is the most critical window for your service and installation departments. The five dropdown windows break out the call according to company-specific criteria — and then separately tracks the calls under each heading that you define.This provides a detailed breakdown in your accounting department, separately tracking each categories' profitability. Calls instantly appear on the customer windows displaying their current status, so you don't have to drill down here to know what's going on.

SDS Dispatch Screen 1
(Click to Enlarge)
The left side of the dispatch screen organizes calls by morning, afternoon, all day, and Service Contract calls. The vertical columns to the right represents technician tag boards that stretch or squeeze to put as many technicians on-screen as you want. When you drag a call from the left column over the technician columns, instant feedback tells you the start time you will get when you drop the call into position.
SDS Dispatch Screen 2
(Click to Enlarge)
This screen shows a number of jobs scheduled for the day, but they're not yet dispatched. Each light purple box provides customer name, city and a small scrollable time duration window. When your cursor is over a customer's call, the complete info for that call instantly fills the bottom quarter of the screen. Control dispatch by double clicking the name of the technician who is going into action (or better yet, use our smartphone-based module to automate this!)
SDS Dispatch Screen 2
(Click to Enlarge)
By adjusting the grey sliders at the bottom right corner of the screen, the technicians columns become thinner to allow more technicians to appear in the window. Multiple dispatchers can divide up the labor into logical units based on distance or direction or job type. The vertical scale can also shrink or expand from one hour to 24 hours displayed on screen.
SDS Dispatch Screen 4
(Click to Enlarge)
Right-click on a call in the list and the mechanics are instantly rearranged from closest to farthest (left to right) with their respective distances displayed. Drag and drop the call and the mechanics return to their original configuration. NOTHING could be easier.
SDS Dispatch Screen 5
(Click to Enlarge)
This is a typical midday scenario. Roll your mouse over a call and all relevant details snap into view on the bottom of the window. Color coding: red is on-site, blue is enroute and gray is completed. A gentle flashing means the mechanic is running behind. The system then generates productivity reports for each employee. At this point placing your cursor over a call reveals call activity in the bottom right hand corner of the screen.
SDS Commander
(Click to Enlarge)
Dispatch configuration can be as simple or elaborate as your company needs it. Quickly build
as many custom dispatch configurations as you want, for multiple dispatchers, job types, departments, employee sets, and even define geographic regions to assign to each dispatcher.
© 2010 Service Dispatch Systems, Inc. All Rights Reserved.